Dec 6, 2024 4 min read

The Year-End Wrap-Up: How to Drive More Engagement From Guests During The Holiday Season

It's the holiday season, which is generally a time of increase in the hospitality business. That doesn't make it easy; everyone is trying to capture that business, and that just makes it more opportune.
The Year-End Wrap-Up: How to Drive More Engagement From Guests During The Holiday Season
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Here's a framework to get more engagement on Instagram, higher open rates, promote gift cards and create a bunch of content this holiday season.

I like to pack a lot of goals and results into my marketing. Why do one thing when you can do two or three all at once?

It's the holiday season, which is generally a time of increase in the hospitality business. There are more people dining out, more catering orders, more private parties, more group dining, more gift card purchases and more more more.

That doesn't make it easy; everyone is trying to capture that business, and that just makes it more opportune.

Here's one way to harness a lot of attention from your current guests and drive return trips.

https://www.instagram.com/p/C1XmSnSPHLw/?hl=en&img_index=1

The Year End Wrap

People love lists, round-ups, reports, and numbers.

That's why articles like "Here are the top 5, etc., etc., etc." do so well. And the end of year wrap ups .... those really get people's attention. I'm assuming we are about 5-10 days away from social media being filled with everyone's year-end Spotify stats!

The TSA Instagram account CRUSHES social media!

You can do the same thing with your restaurant, and let's be clear ... this works for independents and multi-unit brands!

Step 1: Go into your POS (or CRM / CDP) and gather up year-end statistics like:

  • Total guests served
  • Total items sold of your 2 or 3 most popular items
  • Most popular day of the week
  • Total dollars donated to charity
  • New menu items released

You get it.

https://www.instagram.com/p/C1ZymiBuzv_/?igsh=MTcxOWgxM2EzeGZ5NA%3D%3D&img_index=8

Step 2: Choose one of those numbers and create a post on Instagram encouraging guests to guess the number. It's an enter-to-win contest, and the guest closest to the number wins.

What is the prize? A Gift Card!!

Be sure to give a deadline and make one of the rules that they must be following your account.

https://www.instagram.com/p/C1hrKp3uRvS/?igsh=ZDNkY2l0cHF5aWRk&img_index=1

Step 3: Send an email to your entire database about 48 hours later, encouraging people to enter the contest on social media.

Now, you are cross-pollinating your email database and your social following!

https://mail.mixmax.com/m/mzZkMPncF72P4EXjq

Step 4: 2 days after the email, share the post to your stories to promote it.

If you have a few days (or weeks) left before the deadline, you can continue to promote via email and stories.

https://www.instagram.com/p/C1ezT-HuaVO/

Step 5: Create a year-end wrap-up post revealing all the stats. Below are some examples.

In that post, name the winner of the gift card contest!

BOOM!

✅ - A week's worth of email and social media

✅ - Increased email open and click rates

✅ - Increased engagement on social media

✅ - Promotion of gift cards

✅ - Happy guests

Would you like a framework for the email as well as more examples of other restaurants' content for this?!?!?

OF COURSE YOU DO

Download my framework here: https://bit.ly/yearendwrapframework

Have you done something like this? If so, please share a link to the social post as a comment!

https://mail.mixmax.com/m/1Po5o0Jco8MqUOqzJ

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This entire event is going to be: tips, tricks, tactics, and how to’s

Discover more: https://www.restaurantstrategypodcast.com/2025-marketing-summit

See you at the P3 Mastermind Marketing Summit!

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Do you need help with any of this? Send me an email rev@brandedstrategic.net

- Rev Ciancio

WHAT DOES REV DO?

*I help restaurants to build guest marketing programs.

*I help hospitality tech companies with lead generation and content marketing.

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