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Music, Mood & Mind Tricks

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AI Double Standard

Hollywood, Hospitality, and the AI Double Standard

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Secrets to Entrepreneurship: Operate in the Present

The Secret Reason Great Service Still Gets Lukewarm Reviews

The brain bias every hospitality pro needs to know—and how to flip it.

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How to Know What to Share on Social Media. Spoiler: Expect More Mascot Costumes...

The Right Tool in the Right Place

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Plus: Barry McGowan, CEO of Fogo de Chão, on leading one of the world's most iconic Brazilian steakhouses.

The Formula Every Restaurant Should Steal for Retention

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The Neuroscience of Waiting

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